Shipping information

Delivery Information

Stateminds.com Delivery Information

How long does shipping take?

- Europe (Standard Delivery): Estimated to arrive within 2-7 days.
- United States (Standard Delivery): Estimated to arrive within 4-14 days.
- Other Countries: Estimated to arrive within 7-20 days.

Please note that these delivery estimates are calculated from the date your package is shipped and are provided as general guidelines. Stateminds.com is not responsible for delays caused by customs procedures or payment issues, but we will do our best to minimize any potential delays.

Depending on your location, deliveries may be handled by different couriers, including DHL, UPS, FedEx, TNT, or DPD. While delivery times can occasionally be longer, we remain committed to providing high-quality products and excellent customer service.

Order Tracking

Once your order has been dispatched, you will receive a tracking link and regular status updates. We will also notify you as your package nears its destination.

Delivery Charges

Delivery costs vary depending on the size, weight, and destination of your order. The exact delivery fee will be displayed during checkout.

Delivery Times and Tracking

After your order is confirmed, it will be shipped within 1-4 business days. Delivery typically takes 4-12 business days, depending on your location and chosen shipping method. If your order contains multiple items, they may be shipped separately. You will receive an email with tracking information and an estimated delivery date for each shipment.

We strive to deliver your package on time, but please be aware that delays may occur due to customs clearance or payment-related issues. Each item is carefully packaged to ensure it reaches you in perfect condition.

Why Can't Certain Items Be Delivered?

While Stateminds.com offers international shipping, some items may not be available for delivery to all regions. Local customs regulations may also restrict certain items from being delivered to your destination.

Duties and Taxes

Will I need to pay duties and taxes?

For customers in Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Germany, Sweden, Iceland, Liechtenstein, and Norway, all duties and taxes are included in the price displayed at checkout. No additional fees will be charged upon delivery.

For other countries, we operate on a Delivery At Place (DAP) basis. This means that the price shown at checkout does not include import duties or sales taxes. These fees must be paid directly to the courier to release your order from customs. We recommend contacting your local customs office for guidance before placing a DAP order, as we cannot predict the exact amounts.

If an order is seized or abandoned due to the following reasons, [Your Company Name] cannot retrieve the order, and refunds may not be issued:
- Failure to Provide Customs Documents: If necessary documents are not supplied promptly and customs seizes the order.
- Refusal to Pay Duties: If the recipient declines to pay customs duties, preventing the order from being retrieved.
- Unreachable Customer: If delivery attempts fail due to an inability to reach the recipient.

Payments & Security

At Stateminds.com, we offer a variety of secure and convenient payment methods:
1. PayPal: Use your PayPal account or linked credit/debit cards for secure payments.
2. MasterCard: Pay quickly and securely with your MasterCard.
3. Visa: Accepted worldwide, Visa allows for secure transactions.
4. American Express: Make purchases securely with benefits like rewards points.
5. Apple Pay: Pay easily using your Apple devices for a seamless experience.

We prioritize your payment security by using SSL encryption to protect your personal and payment information. Rest assured that your transactions with us are safe and secure.

If you have any questions or issues, feel free to reach out via email at info@stateminds.com, and we’ll be happy to assist you!